Information

FAQs

What are the new visitor guidelines in place regarding COVID-19?

Once again we are having to make amendments to our visitor guidelines in order to comply with the new government guidelines.

We have a thorough safety plan in place to ensure all visitors and members of staff can feel they are in a safe environment and nothing that we can control will deliberately put anyone’s health at risk.

Our pledge to you: To try to keep you as safe as possible while you enjoy your visit

We therefore ask in return: To have your co-operation in keeping to the ‘rules’ and that you also take some responsibility for keeping yourself and others safe whilst you are with us.

You will not be surprised that we will be strictly adhering to the government guidelines in order to keep everyone as protected as possible from the spread or transmitting of the virus.

Here are the key points to remember and adhere to on your visit:

  • The grounds, gardens and adventure play area will reopen from Saturday 21st November.
  • All visitors to the grounds and gardens must book their ticket online prior to arrival as daily visitor number are limited.
  • Friends members do not need to book their visit in advance.
  • All essential shops are open including The Farm Shop, The Pantry and The Woodyard garden, gift and home store.
  • The rare breed farm park will remain closed until further notice.
  • November open hours are: Tuesday to Sunday 10am - 4.30pm for retail and the grounds and gardens will close at 3.30pm.
  • Please make sure you visit in your household bubbles of up to six people and do not mix with any bubbles whilst on your visit.
  • Please do not visit us if you are coming from a high risk area.
  • You must log in on the track and trace app on arrival.
  • Sanitising stations are located throughout the essential shops and we ask that you to use them as often as possible to keep your hands clean.
  • We also ask that you strictly keep to social distancing guidelines and keep the required space between you and other visitors and staff members at all times.
  • Wear face coverings in any of the shops at all times.
  • Stay at home if you are showing any symptoms of the virus.

Other FAQ’s:

Have you got extra cleaners? - We have an extra member of staff dedicated to cleaning duty all day around the site.

Is there anywhere to picnic and play? - Yes there designated areas for picnics (please bring picnic blankets), ball games etc highlighted on the visitor map

How are the toilets clean and equipped with hand washing facilities? - All of our toilets are equipped with anti-bacterial soap and are cleaned on a regular basis.

Can we use cash? - We ask for payments to be made by card rather than cash were possible.

Are the staff keeping to covid guideines? - Yes all members of staff are following a strict hand hygiene routine and have screens and PPE

Are there seats and picnic tables available to use? – Unfortunately all picnic tables and chairs have had to be removed to avoid unnecessary contact.

Can I still bring my dog? – Yes on a lead as usual and they are welcome in The Woodyard but not in our food outlets.

Do remember:

1. You do not have to buy an entry ticket to visit the Farm Shop, The Woodyard or our takeaway food outlet and PARKING IS FREE

2. Sledmere House is NOT OPEN at the moment

3. The Grounds and Gardens are open for pre booked visits only.

Finally, we very much look forward to welcoming you to Sledmere and hope to reopen our grounds as soon as the guidelines allow.